Terms & Conditions

1. Introduction & Overview

Welcome to Systech Global ("Company", "We", "Us", or "Our"). These Terms and Conditions govern your use of our website (systechglobal.co.uk), our IT equipment dropshipping fulfillment services, hardware procurement, and IT support services. By placing an order, registering a reseller account, or booking IT services, you agree to be bound by these terms.

2. IT Equipment Dropshipping & Reseller Terms

Systech Global acts as a primary hardware supplier and dropshipping partner for business clients, dealers, and IT resellers.

• Order Placement & Blind Shipping: Orders submitted under dropshipping arrangements will be processed and dispatched directly to your end-customer. We provide unbranded/blind shipping options upon request.
• Stock & Inventory Availability: Real-time inventory feeds represent live stock from our UK and international distribution warehouses. In rare cases of allocation conflicts, Systech Global reserves the right to cancel or place affected items on backorder with immediate notification.
• Correct Shipping Address: The reseller/buyer is solely responsible for entering correct end-customer delivery addresses. Additional re-routing fees or re-delivery charges incurred due to incorrect information provided by the buyer will be charged to the buyer.
• Serial Number Tracking: All high-value IT equipment (Laptops, Workstations, GPUs, Network Switches, SFPs) are cataloged with unique serial numbers prior to drop-dispatch for security and warranty tracking.

3. Delivery, Shipping & Transit Risk

• Logistics Partners: Goods are shipped via authorized courier services (e.g., DPD, DHL, FedEx). Delivery timescales provided are estimates and not guaranteed.
• Transit Damage & Shortages Notice: Any damaged packages, missing items, or box-tampering MUST be reported to Systech Global within 48 hours of delivery receipt accompanied by photo/video evidence. Failure to report within this timeframe invalidates courier insurance claims.
• Customs & Import Duties: For international dropshipping orders dispatched outside the UK, the recipient or ordering reseller is responsible for all applicable local customs fees, import duties, and taxes.

4. Technical IT Services & System Integration

Where Systech Global provides IT support, server deployment, network configuration, or custom hardware assembly:

• Scope of Work: IT services will be executed in accordance with the specific Statement of Work (SOW) or quotation agreed upon between Systech Global and the client.
• Client Obligations: Clients must provide adequate power, remote/physical access, network connection, and necessary credentials for IT services execution.
• Data Backup Responsibility: Clients are required to maintain full backups of all data prior to any hardware installation, maintenance, or service migration. Systech Global accepts no liability for loss of data during service operations.

5. Warranties & Returns Policy

• RMA Procedure: Returns for defective goods require a Return Merchandise Authorization (RMA) number issued by Systech Global. Unauthorized returns will be refused.
• Restocking Fee: Non-defective items returned under commercial B2B terms within 14 days must be sealed in original packaging and are subject to a 15% restocking fee.
• Void Warranty Conditions: Warranties are rendered null and void if equipment is subject to physical damage, unauthorized repairs, liquid contact, overclocking, or tampering with serial tags.

6. Pricing, Payments & Invoicing

• All prices listed are exclusive of VAT/Taxes and shipping fees unless explicitly stated otherwise.
• Payment for dropshipping orders must be cleared prior to dispatch unless credit terms have been formally approved in writing.
• Systech Global reserves the right to modify hardware prices at any time due to currency fluctuations or component market surges (e.g., GPU/RAM market changes).

7. Limitation of Liability

To the maximum extent permitted by UK law, Systech Global shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of business revenue, server downtime, or loss of data arising out of hardware dropshipping delays or service interruptions.